Call / Contact Center Projects
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Services of other enterprises
Description
Call center projects that aren't well-established or are boutique or emerging have to figure out what's possible and what things cost, and they have to do so, without quotes from companies with seat or project $ minimums, and without prior metrics. Plus, there are a zillion things to understand. Onshore, near-shore, offshore? Multiple channels of access? Legal compliance? Quality monitoring? KPIs and a slew of technology abbreviations? Based on our experience obtaining answers through "market research," we've turned our phone and web-based data collection and support into the call center space. If you need help assessing the structure and viability of your call center needs, we're looking for excellent client partners that want classy, careful expansion.
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Call / Contact Center Projects
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